IT Help Desk Software

Made in Canberra, Australia

Used world-wide

Help desk software

Designed and developed in Australia

HelpMaster is an Australian designed and developed IT help desk software solution.  For over 20 years, HelpMaster has been used for helpdesk, service-management and customer service by businesses the world-over.  

If you're looking for a self-hosted service management tool that delivers both Windows and Web functionality, and is fully supported and actively developed by an Australian software company, download HelpMaster today or schedule a demo.

The search for IT Help desk support software...

Two years ago we were searching for an enterprise grade help desk software solution. After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster.  We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, and well written...

Chris Deegan

IT Manager - Rutledge Engineering

Download the brochure pack

Read how HelpMaster can transform your service desk

ITIL processes to use in your IT help desk

Incident Management

Log, classify, prioritize, assign and resolve incidents quickly via the use of pre-made templates and powerful workflow patterns

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Problem Management

Log, track and manage the underlying problems that are causing the incidents. Link records together and resolve via the use of the knowledge base

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Change Management

Plan, track, approve and implement changes within your infrastructure.  Build workflow around changes to ensure that each change is authorized.

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Request Fulfillment

Give your users a slick web portal to request services, log IT issues, provide feedback and browse knowledge

Learn more from the HelpMaster website