Canberra's Lake Burley Griffin with Brindabella Mountains in background

Telstra Tower overlooking Australia's Bush Capital

World-class helpdesk, service desk and ITSM software developed and supported in Australia

HelpMaster is developed and supported in Australia. Always has been. Always will be.

PRD Software have been developing HelpMaster since 1996, and we have developer and support channels and partners in Canberra, Melbourne, New South Wales and Queensland.

We're a 100% Aussie company and we love working with fellow Aussie companies and seeing them grow and expand. If you grow, we grow with you!

Unlike other service management software that is based off-shore, you can speak directly to ANY member of the HelpMaster team and discuss your ideas, issues and concerns.We don't use off-shore marketing or sales teams.We don't use off-shore development and everything we do is based here in Australia.

Perhaps you've used other ITSM software that is foreign based (India, Philippines, USA, UK), but have local regional resellers.If this is the case, you've probably experienced the frustration of only working through a reseller.Things are great with sales, but when it comes to support, bug fixes, product features and getting to speak with the company behind the product, forget it - they might as well be on the moon.

With HelpMaster, you'll never have that experience.If you're an Australian based business and need support, you'll be able to speak with the company that makes and supports the software directly.  Many of our clients love it when the bug/fix/feature/suggestion that they were discussing with one of our team members makes it into the product - often a lot sooner than they think.  As a software company, we love this to.  Our goal is to develop software that meets the needs of our clients, and serves the service and support industry.

PRD Software offer sales, support, consultancy, training and all the helpdesk and service management advice you need, right here from our office in Canberra.

Over 20 Years of Service Management Experience

PRD Software not only develop HelpMaster as a software product for the ITSM industry, we're also consultants, developers and participants in and around the industry.  We exhibit regularly at industry tradeshows, attend ITSMF local events and contribute to on-line discussions, groups and events.

HelpMaster CeBIT Sydney Australia

Contact PRD Software

Sales Inquires

sales@prdsoftware.com.au - Quotes, Prices,Licencing, Ordering, Payment Methods, Shipping Inquires, Upgrades etc.

Accounts

 accounts@prdsoftware.com.au - For all matters related to accounts, billing, invoices etc.

Technical Support

support@prdsoftware.com.au - Downloading, Installation & Administration Support, Errors, Database access, Reports etc.

Feedback

 feedback@prdsoftware.com.au - We love to hear comments, product suggestions/wish lists, complaints and/or constructive criticism from you.

Postal

PRD Software
PO Box 4028
Hawker ACT 2614
Australia

Telephone

61 (2) 6278-4664

Facsimile

61 (2) 6278-4654

Office hours

We operate on Australian Eastern Standard Time (EST).  Our hours of operation are 9:00am to 5:00pm.


The current time here in Canberra, Australia is:

 

 

 

Get support from the team that develop the software

The HelpMaster support team are always willing to help, and always willing to listen to requests for enhancement.  We are very happy with the support we receive.

Peter Venz

IT Manager - Scenic Rim Regional Council

HelpMaster fast facts

The company

  • Trading since 1996
  • 100% privately held
  • 100% Australian, based in Canberra
  • Helpdesk software and HelpMaster is our business - our sole focus
  • World-wide reseller programs

The product

  • HelpMaster is a mature product - efined by helpdesks around the world
  • Features a unique template and workflow system
  • Exclusively designed for Microsoft technology and platform
  • Windows + Web for an end-to-end service solution
  • Continuous feature updates - we code and code and code....

The technology

  • Microsoft SQL Server
  • Microsoft .net development languages used for 100% of the codebase
  • Best-of-breed 3rd party product integration
  • PowerBI, SSRS and Crystal Reports 2016 for reporting
  • Microsoft Exchange, Outlook optimized

Who uses HelpMaster?

  • 44 different countries
  • Thousands of licensed installations
  • Virtually every business type represented
  • Helpdesk, Service Desk, Facilities Management

Helpdesk features

  • Desktop (Windows) or Web
  • Email response management-  Email to ticket conversion
  • Priority Service Level Agreements (SLA)
  • Web-based client self-service
  • Integrated Knowledge base

People make the difference

  • Speak to real people everytime you call (+61 02 6278 4664)
  • Speak to the developers
  • Get proper technical support
  • Drop in anytime and meet the team - we brew daily